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Q:

What if my payment does not work?

A:

There are a few reasons why a card may not work and if this happens our driver will ask you to try another card or pay using cash. Unfortunately, we will not always know the reason for a card not being accepted. Some of the reasons why a card may not work include:

  • Card is outside of the validity dates i.e. expired
  • Card is not a contactless card
  • Card is not accepted e.g. American Express
  • Card is being presented for a payment over £30
  • Your card hasn't been approved by the bank for the transaction
  • You haven’t used your card as a chip and pin before
  • If you expect your card to work and it doesn’t, please contact the issuing bank for advice

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