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What happens if my bus runs early?
The Traffic Commissioners Guidelines state that a bus is permitted to leave up to 1 minute early from an official timing. If the bus stop is not an official timing point then the bus may leave earlier due to road safety issues. If the driver has left an official timing point more than 1 minute early then please bring this to the attention of Customer Services via 0344 800 44 11 or via Live Chat. We are available Monday to Friday from 08.00 until 18.00.