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Arriva Bus Help Portal

What people are asking

I purchased a ticket for a Greenline coach service. Am I able to receive a refund?
What type of tickets can I purchase on a Smartcard?
How do I know if my card has contactless?
Do you provide compensation if a bus fails to turn up and I have to use alternative transportation?
How close do I have to be to the contactless reader?
Will the driver have change ?
How do Greenline tickets work?
What is a 'zone'?
Does your website give information about the price of tickets?
Who can I contact if I can't find my answer on the website?

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