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Arriva Bus Help Portal

Once I have an Arriva Connect smartcard, how do I buy more tickets?

You can purchase more tickets online, and your ticket will be sent electronically to all Arriva buses in the region you have selected. You will be able to pick the ticket up on the bus (from the electronic ticket machine by the driver), but you will need to allow up to 48 hours to allow all buses to be updated (the vast majority of buses are updated overnight, so likely to be much less).

You must collect within 28 days. ON BUS - In the North East SmartZone, weekly tickets are also available to buy on the bus from the driver once you have your Arriva Connect smartcard. Simply tell the driver which ticket you would like and provide your Arriva Connect smartcard so that your ticket can be loaded on to it. REMEMBER - your Arriva Connect smartcard can be used again and again......so don't throw it away!

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