Your selected question
Do you provide compensation if a bus fails to turn up and I have to use alternative transportation?
Our customer promise states that if a bus is up to 1 minute early or 5 minutes late and the situation is within our control a future journey will be on us. Traffic, accidents, severe bad weather or roadworks can all cause serious delays and we do what we can to minimise the disruption to customers. If you have had a problem please contact our customer service team on Live Chat or call the team on 0344 800 44 11 who will be happy to investigate any problems you may have experienced.