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Q:

I've made a complaint but I'm not happy with the reply. What can I do now?

A:

If you are not satisfied with our response for any reason, please contact us again and we will look to resolve your dissatisfaction. Alternatively, you can write to the Bus Appeals Body, c/o Bus Users UK, PO Box 2950, Stoke-on-Trent. ST4 9EW

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