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Arriva Bus Help Portal

What can the driver do if there are unruly passengers on board?

The driver reserves the right to refuse travel to any passenger who they deem to pose a threat to the safety of themselves or other passengers. However when operating the service the driver's ability to resolve passenger behavioural issues are limited. They may request that any unruly passengers leave the bus and have the option to call the police for assistance. Please alert the driver of any unruly behaviour if necessary.

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