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Arriva Bus Help Portal
What people are asking
Can children or vulnerable adults be refused travel on the bus?
Can I carry a tin of paint on your buses?
I no longer require my annual ticket but it has not expired yet. Am I entitled to a refund?
How does contactless work?
What should I do if I have an accident on the bus (e.g. a fall) or the bus on which I am a passenger is involved in an accident?
How can I obtain a Walrus Card?
Can I be refused travel on a bus?
Can you buy a single or return ticket online or via the m-ticket app?
Do you have to have the correct change or can you use notes?
What is a "Single" ticket?
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