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Arriva Bus Help Portal

What people are asking

Are there any charges for using my debit or credit card?
Do you have to have the correct change or can you use notes?
If I'm a stranger to the area and there are bus stops on both sides of the road, how do I know which one to wait at?
How can I get my paper ticket refunded?
Why does my bus driver wait at bus stops for a period of time?
Will I get a payment receipt if I pay with contactless?
Do you have reduced fares for children?
Can I smoke on the bus?
Can I hail a bus between stops?
What is a "Return" ticket?

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