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Arriva Bus Help Portal

What people are asking

I still need some help, who can I contact?
How do I get an Arriva Connect smartcard?
What if I buy the wrong ticket by accident? Can I get a refund?
What is Arriva Connect?
Once I have an Arriva Connect smartcard, how do I buy more tickets?
Where can I use an Arriva Connect?
How do I activate my smartcard?
What happens if I have a problem with my smartcard?
Is there a charge for an Arriva Connect smartcard?
What do I need to do with my Smartcard when I board the bus?

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