How long will I be waiting before receiving my refund?
This will depend on the payment method used when purchasing your ticket. Tickets purchased via the website, Arriva UK Bus app and debit card will be reimbursed with 3-5 working days. However, for payments made via cash, a BACS refund will be processed and will arrive within 14 working days.
Should you require a refund for a paper ticket, this will need to be posted to our Customer Service centre before the refund can be processed. Please post your ticket to the following address:
489 Dunstable Road
Luton
Bedfordshire
LU4 9DS