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Arriva Bus Help Portal

What people are asking

Which tickets can I buy with contactless?
I've made a complaint but I'm not happy with the reply. What can I do now?
If I'm a stranger to the area and there are bus stops on both sides of the road, how do I know which one to wait at?
How do I find out if the bus will be accessible to someone who is disabled?
Do you run buses in my town?
Can I use my contactless card to make more than one payment?
Can I top up my Pop card using contactless?
Will I ever need to input my PIN?
Which contactless cards can I use?
Will I get a payment receipt if I pay with contactless?

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