Skip to main content

Arriva Bus Help Portal

What people are asking

How do I prove my age to the bus driver if he thinks I’m too old to qualify for child fares?
Do I still need a ticket if I pay with contactless?
Which contactless cards can I use?
How do I activate my smartcard?
What do I need to do with my Smartcard when I board the bus?
Will I ever need to input my PIN?
How can I obtain a Walrus Card?
Can you buy a single or return ticket online or via the m-ticket app?
Can I use a card not issued in the UK?
I’ve not used my Smartcard - can I apply for a refund?

1
2
3
4
5
…
12

Browse by category

Arriva UK Bus App
Buying Tickets
Contact Us
General Information
Lost Property
Refunds
Services and Timetables
Using the Bus

© Copyright Arriva