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Arriva Bus Help Portal

What people are asking

Can I use my M-Ticket on other bus operators?
Can I use my Day Saver or Weekly Saver ticket on more than one bus route?
Is there a charge for an Arriva Connect smartcard?
Can I have a refund if I've accidentally booked the wrong zone when I bought my ticket online?
Are there any charges for using my debit or credit card?
Will I get a payment receipt if I pay with contactless?
Do you have reduced fares for children?
What is a "Return" ticket?
What is a "Weekly Saver" ticket?
How can my elderly parents apply for a bus pass?

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