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Arriva Bus Help Portal

What people are asking

If I'm a stranger to the area and there are bus stops on both sides of the road, how do I know which one to wait at?
How can I get my paper ticket refunded?
Why does my bus driver wait at bus stops for a period of time?
Will I get a payment receipt if I pay with contactless?
Is my bus stop a main bus stop?
Do you have reduced fares for children?
Can I smoke on the bus?
Can I hail a bus between stops?
What is a "Return" ticket?
What is a "Weekly Saver" ticket?

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