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Arriva Bus Help Portal

What people are asking

Where are your bus depots located?
How can my elderly parents apply for a bus pass?
How can I pay ?
Do you provide compensation if a bus fails to turn up and I have to use alternative transportation?
Can I wear my burqa on board your buses?
What happens if my bus runs late?
Which tickets can I buy with contactless?
Does your bus CCTV have audio?
During the severe weather conditions my bus hasn't always been able to operate. Can I have a refund or an extension if I haven't been able to use my Day, Weekly or 4-Weekly Saver as much as I had planned?
Can I pay through PayPal?

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