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Arriva Bus Help Portal

What people are asking

Can I use my concessionary travel pass, issued in England, in Scotland or Wales?
Can I use a contactless enabled device other than a credit or debit card?
What is a "Group or Family" ticket?
Can I use my M-Ticket on other bus operators?
Can I use my Day Saver or Weekly Saver ticket on more than one bus route?
How do I know if my contactless payment has gone through?
What happens if my bus runs early?
Can I get on Arriva buses in my disability scooter?
What should I do if my bus driver is rude to me?
Can I have a refund if I've accidentally booked the wrong zone when I bought my ticket online?

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