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Arriva Bus Help Portal

What people are asking

Can I carry a canister of oxygen on the bus?
I've made a complaint but I'm not happy with the reply. What can I do now?
What if I buy the wrong ticket by accident? Can I get a refund?
I can’t download my timetable from the app. What should I do?
What is a 'zone'?
Which contactless cards can I use?
Can I buy a Student ticket online?
Do you have to have the correct change or can you use notes?
I can't understand my timetable, what can I do?
How can I obtain an Under 16s Pop Card?

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