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Arriva Bus Help Portal

What people are asking

What if I buy the wrong ticket by accident? Can I get a refund?
How do I get an Arriva Connect smartcard?
Once I have an Arriva Connect smartcard, how do I buy more tickets?
What is Arriva Connect?
What type of tickets can I purchase on a Smartcard?
How do I activate my smartcard?
What do I need to do with my Smartcard when I board the bus?
I’ve not used my Smartcard - can I apply for a refund?
What if I lose my Smartcard?
I still need some help, who can I contact?

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