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Arriva Bus Help Portal

What people are asking

Can I use my credit/debit card on the bus?
I have bought the wrong ticket - can I get a refund?
What do I do if my m-ticket app fails to open when boarding the bus?
Can I use a contactless enabled device other than a credit or debit card?
How much does it cost to take a dog on the bus?
What if I buy the wrong ticket by accident? Can I get a refund?
How do I get an Arriva Connect smartcard?
How can I claim a refund?
What if my contactless payment does not work?
Once I have an Arriva Connect smartcard, how do I buy more tickets?

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