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Arriva Bus Help Portal

What people are asking

How can I claim a refund?
Can I use my credit/debit card on the bus?
How can I purchase a Tyne and Wear Pop Card?
I have bought the wrong ticket - can I get a refund?
Can I use my concessionary travel pass, issued in England, in Scotland or Wales?
Where can I buy Arriva bus tickets?
Do you have reduced fares for children?
What do I do if my m-ticket app fails to open when boarding the bus?
What is a "Group or Family" ticket?
How can I apply for a Herts Saver Card?

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