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Arriva Bus Help Portal

I no longer require my annual ticket but it has not expired yet. Am I entitled to a refund?

Annual tickets can be refunded and these will be given on a pro-rata basis.

For paper tickets, a refund will be issued via the original payment method within 3-5 working days once received by our team. Please send your ticket to the following address:

Arriva Customer Services
487 Dunstable Road 

For any refunds regarding m-tickets or smartcards, please contact our Customer Services team via email, live chat, telephone, Facebook or Twitter.