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Arriva Bus Help Portal

I hurt myself while travelling on one of your buses. What should I do?

If you hurt yourself getting on or off the bus, or while you're travelling on it, or if it is involved in a collision, please make sure you tell the driver. The driver will then submit a report of the incident. Please also contact our Customer Service team immediately on 0344 800 44 11; the phoneline opening hours are Monday - Friday from 8am - 5pm.