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Arriva Bus Help Portal

I’ve lost my concessionary bus pass. What should I do?

If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer – usually your local council. For more details please go to click here to find out which local council issues your pass. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them.