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Arriva Bus Help Portal

What people are asking

How do I activate my m-ticket?
My m-ticket has appeared as active on another device but I do not have another device. What should I do?
I still require help, who can I contact?
How can I find out if my bus is running late?
Can I store my m-ticket on my phone until I need it?
My active m-ticket is not appearing on my phone?
My active m-ticket has disappeared from my phone?
What if I purchase a m-ticket, but decide not to travel?
Do I need to connect to the internet each time I use the Arriva UK Bus App?
How accurate are the times on the Arriva UK Bus App journey planner?

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