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Arriva Bus Help Portal

What people are asking

I no longer require my annual ticket but it has not expired yet. Am I entitled to a refund?
How can I get my paper ticket refunded?
Can I get a refund if I purchase a ticket for the incorrect ticket zone?
I accidentally purchased two of the same tickets and only need one. Can I get a refund?
Can I get my ticket refunded for a service running late?
I purchased a ticket for a Greenline coach service. Am I able to receive a refund?
How long will I be waiting before receiving my refund?
What should I do if I have been issued a wrong ticket on the bus?
If I have lost or broken my device, can I have my ticket transferred to another device?
What should I do if my ticket has not arrived but payment has been taken?

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