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Arriva Bus Help Portal

What if my contactless payment does not work?

There are a few reasons why a card may not work and if this happens, our driver will ask you to try another card or pay using cash. Unfortunately, we will not always know the reason for a card not being accepted. Some of the reasons why a card may not work include:

  • The card is outside of the validity dates i.e. expired
  • The card is not a contactless card
  • The card is not accepted e.g. American Express
  • The card is being presented for a payment over £45
  • The card hasn't been approved by the bank for the transaction
  • You haven’t used your card as a chip and pin before

If you expect your card to work and it doesn’t, please contact the issuing bank for advice.