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Arriva Bus Help Portal

What people are asking

What is a change voucher, and how can I redeem it?
How can I obtain an Arriva Teen Card?
What should I do if my ticket has not arrived but payment has been taken?
How do I get off the bus?
Can I buy a ticket in advance?
Who should I contact if I want to report damage to a bus stop?
Which contactless cards can I use?
Can I make a complaint on behalf of someone else?
Can I get a combined bus and rail ticket for my journey?
What can the driver do if there are unruly passengers on board?

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