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Arriva Bus Help Portal

What people are asking

What can the driver do if there are unruly passengers on board?
I have lost my Multi-journey Saver ticket, what should I do?
What tickets can I buy online?
Can a bus pass be used at any time of day?
What should I do if I have been issued a wrong ticket on the bus?
Does my ticket guarantee me a seat on the bus?
What do I need to do with my Smartcard when I board the bus?
Why has my Multi-journey Saver ticket not been accepted by the bus driver?
Where can I get a hard-copy of my timetable?
I bought my ticket online but it hasn't arrived in the post. What can I do?

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