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Arriva Bus Help Portal

What people are asking

The ticket I bought online has been despatched, but has still not arrived. What should I do?
Can I change or cancel my Multi-journey Saver ticket once I have purchased it?
I've made a complaint but I'm not happy with the reply. What can I do now?
Do your buses have AirCon?
If I'm a stranger to the area and there are bus stops on both sides of the road, how do I know which one to wait at?
Does my ticket guarantee me a seat on the bus?
What is your complaints procedure?
Does the driver have to provide me with his or her name?
How do I find out if the bus will be accessible to someone who is disabled?
Can more than one customer travel on one smartcard?

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