I've made a complaint but I'm not happy with the reply. What can I do now?
If you are not satisfied with our response for any reason, please contact us again and we will look to resolve your dissatisfaction. Alternatively, you can refer your complaint to Bus Users. Bus Users is officially registered as an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers. Their contact details are as follows:
Address: Bus Users England, Terminal House, Shepperton, TW17 8AS or Bus Users Cymru, PO Box 1045, Cardiff, CF11 1JE.
Tel: 0300 111 0001
Email: [email protected]
Website: https://bususers.org/