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Arriva Bus Help Portal

What people are asking

How do I prove my age to the bus driver if he thinks I’m too old to qualify for child fares?
How does contactless work?
How can I obtain a Walrus Card?
Can you buy a single or return ticket online or via the m-ticket app?
What is a "Single" ticket?
Can I use my Day Saver ticket as many times as I want during the day?
Which contactless cards can I use?
What is a change voucher, and how can I redeem it?
What if my contactless payment does not work?
How do I use a warrant card to travel free of charge on the bus?

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