What if my contactless payment does not work?
There are a few reasons why a card may not work and if this happens, our driver will ask you to try another card or pay using cash. Unfortunately, we will not always know the reason for a card not being accepted. Some of the reasons why a card may not work include:
- The card is outside of the validity dates i.e. expired
- The card is not a contactless card
- The card is not accepted e.g. American Express
- The card is being presented for a payment over £45
- The card hasn't been approved by the bank for the transaction
- You haven’t used your card as a chip and pin before
If you expect your card to work and it doesn’t, please contact the issuing bank for advice.