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Arriva Bus Help Portal

What people are asking

How do I know if my contactless payment has gone through?
What type of tickets can I purchase on a Smartcard?
During the severe weather conditions my bus hasn't always been able to operate. Can I have a refund or an extension if I haven't been able to use my Day, Weekly or 4-Weekly Saver as much as I had planned?
Can I pay through PayPal?
Can I buy a ticket in advance and keep it stored on my smartcard until I need it?
How much do multi-journey Saver tickets cost?
What is a "4-Weekly Saver" ticket?
How are your ticket prices calculated?
If I have multiple tickets on my smartcard how will I know which have been activated?
Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident?

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