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Arriva Bus Help Portal

What people are asking

What happens if I have a problem with my smartcard?
My bus is too hot/cold.
I’ve not used my Smartcard - can I apply for a refund?
Can I get on Arriva buses with my child in a disabled pushchair?
I can't find the timetable I am looking for on your website.
Can I breast feed my child while on a bus?
How do I get off the bus?
What should I do if my ticket has not arrived but payment has been taken?
How can I apply for a Medway Youth Pass?
Can I make a complaint on behalf of someone else?

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