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Arriva Bus Help Portal

What people are asking

Does your bus CCTV have audio?
What is the depot disciplinary procedure?
Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident?
How do I get off the bus?
Who should I contact if I want to report damage to a bus stop?
Can I make a complaint on behalf of someone else?
What can the driver do if there are unruly passengers on board?
Does my ticket guarantee me a seat on the bus?
My bus is too hot/cold.
Do you have displays of your old buses for bus enthusiasts?

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