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Arriva Bus Help Portal

What happens if my ticket has been stolen?

Unfortunately, we are unable to able to reissue Day, Weekly and 4-Weekly passes if they haven't been found. However, if you have lost a Termly or Annual pass issued by Arriva, we can issue a replacement pass for a £25 fee, whether it has been handed into our lost property department or not. If you lose your phone with an m-ticket on it, we can cancel your m-ticket to prevent it being used by anybody else and reissue it to a replacement phone when you are ready.

You will need to contact our Customer Services team between 08.00 and 18.00 Monday to Friday.

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