What if my payment does not work?
There are a few reasons why a card may not work and if this happens our driver will ask you to try another card or pay using cash. Unfortunately, we will not always know the reason for a card not being accepted. Some of the reasons why a card may not work include: Card is outside of the validity dates i.e. expired, Card is not a contactless card, Card is not accepted e.g. American Express, Card is being presented for a payment over £45, Your card hasn't been approved by the bank for the transaction, You haven’t used your card as a chip and pin before. If you expect your card to work and it doesn’t, please contact the issuing bank for advice