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Arriva Bus Help Portal

What people are asking

I hurt myself while travelling on one of your buses. What should I do?
What is a change voucher, and how can I redeem it?
Why does my bus driver wait at bus stops for a period of time?
What tickets can I buy online?
Can I use a card not issued in the UK?
My active m-ticket has disappeared from my phone?
How long will I be waiting before receiving my refund?
How can my elderly parents apply for a bus pass?
How can I obtain an Arriva Teen Card?
What should I do if I have been issued a wrong ticket on the bus?

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