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Arriva Bus Help Portal

What people are asking

Once I have an Arriva Connect smartcard, how do I buy more tickets?
What happens if my bus runs late?
I hurt myself while travelling on one of your buses. What should I do?
How much do multi-journey Saver tickets cost?
How can I purchase a Tyne and Wear Pop Card?
Do I have to signal for a bus?
How can I apply for a Medway Youth Pass?
What is a "4-Weekly Saver" ticket?
Error message showing when I try to open my m-ticket?
How do I use a warrant card to travel free of charge on the bus?

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