What do I do if my m-ticket app fails to open when boarding the bus?
In the event of this, please try to explain the technical issue to the driver who may allow you to board. Please try to show your m-ticket to the driver before the end of the journey if possible. However, the driver may reserve the right to require a valid ticket for travel. If this does happen, please purchase a single ticket. Retain this ticket and contact Customer Services as soon as possible for a refund. You can contact us through phone, email, live chat, Facebook or Twitter.