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Arriva Bus Help Portal

What people are asking

Can I pay through PayPal?
Can I buy a ticket in advance and keep it stored on my smartcard until I need it?
If I have multiple tickets on my smartcard how will I know which have been activated?
What happens if I have a problem with my smartcard?
I’ve not used my Smartcard - can I apply for a refund?
What do I need to do with my Smartcard when I board the bus?
What if I lose my Smartcard?
Can more than one customer travel on one smartcard?
Are my payment details secure when I buy tickets online?

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