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Arriva Bus Help Portal

What people are asking

Can I use my credit/debit card on the bus?
I have bought the wrong ticket - can I get a refund?
Can I use a contactless enabled device other than a credit or debit card?
What if my contactless payment does not work?
How does contactless work?
How do I know if my contactless payment has gone through?
Do I still need a ticket if I pay with contactless?
Which contactless cards can I use?
Will I ever need to input my PIN?
Can I use a card not issued in the UK?

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