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Arriva Bus Help Portal

What people are asking

What if my contactless payment does not work?
What is My Ticket?
Can I store my m-ticket on my phone until I need it?
How do I prove my age to the bus driver if they think I’m too old to qualify for child fares?
What is a "Day Saver" ticket?
My active m-ticket is not appearing on my phone?
I no longer require my annual ticket but it has not expired yet. Am I entitled to a refund?
I accidentally purchased two of the same tickets and only need one. Can I get a refund?
Can I use my concessionary travel pass, issued in England, in Scotland or Wales?
Where are your bus depots located?

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