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Arriva Bus Help Portal

What people are asking

I purchased a ticket for a Greenline coach service. Am I able to receive a refund?
Which tickets can I buy with contactless?
Do you provide compensation if a bus fails to turn up and I have to use alternative transportation?
How long will I be waiting before receiving my refund?
How do Greenline tickets work?
What is a 'zone'?
Does your website give information about the price of tickets?
How can I obtain an Under 16s Pop Card?
The ticket I bought online has been despatched, but has still not arrived. What should I do?
Can I change or cancel my Multi-journey Saver ticket once I have purchased it?

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