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Arriva Bus Help Portal

What people are asking

Can I have a refund if I've accidentally booked the wrong zone when I bought my ticket online?
Do I need to connect to the internet each time I use the Arriva UK Bus App?
Do I still need a ticket if I pay with contactless?
How accurate are the times on the Arriva UK Bus App journey planner?
How do I get an advert put up on Arriva buses in my area?
Can a bus pass be used at any time of day?
My m-ticket has not arrived on my phone after purchase?
Can I use my Day Saver or Weekly Saver ticket on more than one bus route?
Can more than one customer travel on one m-ticket?
Can I carry a canister of oxygen on the bus?

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