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Arriva Bus Help Portal

What people are asking

I hurt myself while travelling on one of your buses. What should I do?
Can I use my M-Ticket on other bus operators?
Can I use my Day Saver or Weekly Saver ticket on more than one bus route?
Is there a charge for an Arriva Connect smartcard?
What happens if my bus runs early?
Can I get on Arriva buses in my disability scooter?
What should I do if my bus driver is rude to me?
Can I have a refund if I've accidentally booked the wrong zone when I bought my ticket online?
Are there any charges for using my debit or credit card?
Do you have to have the correct change or can you use notes?

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