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Arriva Bus Help Portal

What people are asking

Do I need to connect to the internet each time I use the Arriva UK Bus App?
Can I use a return ticket on another Arriva bus that takes the same route?
How do I use a warrant card to travel free of charge on the bus?
Is my bus stop a main bus stop?
I no longer require my annual ticket but it has not expired yet. Am I entitled to a refund?
If I'm a stranger to the area and there are bus stops on both sides of the road, how do I know which one to wait at?
My m-ticket has appeared as active on another device but I do not have another device. What should I do?
I have lost my student ticket, what should I do?
I still need some help, who can I contact?
What is a "Weekly Saver" ticket?

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