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Arriva Bus Help Portal

What people are asking

What is a "4-Weekly Saver" ticket?
How long will I be waiting before receiving my refund?
Can I pay through PayPal?
Can I smoke on the bus?
What is Arriva Connect?
Can I use my M-Ticket on other bus operators?
How do I know if my contactless payment has gone through?
My bus is too hot/cold.
Do you have to have the correct change or can you use notes?
What is the depot disciplinary procedure?

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