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Arriva Bus Help Portal

What people are asking

How does contactless work?
Can I use a return ticket on another Arriva bus that takes the same route?
Can I have a refund if I've accidentally booked the wrong zone when I bought my ticket online?
Do I still need a ticket if I pay with contactless?
Can a bus pass be used at any time of day?
My m-ticket has not arrived on my phone after purchase?
Can I use my Day Saver or Weekly Saver ticket on more than one bus route?
Once I have an Arriva Connect smartcard, how do I buy more tickets?
How much do multi-journey Saver tickets cost?
How can I purchase a Tyne and Wear Pop Card?

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