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Arriva Bus Help Portal
What people are asking
Where can I use an Arriva Connect?
I’ve not used my Smartcard - can I apply for a refund?
What is a change voucher, and how can I redeem it?
How can I obtain an Arriva Teen Card?
Which contactless cards can I use?
Can I get a combined bus and rail ticket for my journey?
Can I buy a 4-Weekly Saver ticket online for a friend, or will it have my name on it?
What is a 'zone'?
What do I need to do with my Smartcard when I board the bus?
How do I activate my smartcard?
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