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Arriva Bus Help Portal

What people are asking

What fare types are available?
During the severe weather conditions my bus hasn't always been able to operate. Can I have a refund or an extension if I haven't been able to use my Day, Weekly or 4-Weekly Saver as much as I had planned?
Why has my Multi-journey Saver ticket not been accepted by the bus driver?
Will I ever need to input my PIN?
I bought my ticket online but it hasn't arrived in the post. What can I do?
How can I obtain a Walrus Card?
Can I buy a Student ticket online?
Will the driver have change ?
Which tickets can I buy with contactless?
Can I buy a ticket in advance and keep it stored on my smartcard until I need it?

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